At AOK Specialties, we take pride in delivering high-quality personalized items tailored to our customers’ specifications. Each personalized item is meticulously crafted on demand, precisely as requested by the customer. To ensure accuracy, we require customers to approve the spelling and details before placing their order.

As personalized items are made to order based on customer specifications, we regret to inform you that we cannot offer refunds for these products. Once an order is placed and the spelling is approved by the customer, it enters production immediately, and cancellations or refunds are not possible.

We encourage our customers to review their personalized items carefully before finalizing their order to ensure accuracy. By approving the spelling and details, customers acknowledge their responsibility for the accuracy of the personalized information provided.

However, if a personalized item is damaged during transit or upon receipt, we are committed to providing a replacement free of charge. We prioritize customer satisfaction and will swiftly address any issues related to product quality or damage. Our goal is to ensure that every customer receives their personalized item in perfect condition and enjoys a positive experience with AOK Specialties.

Regarding spelling errors or inaccuracies on personalized items, we offer a solution to rectify the mistake. Customers may request a redo of the item with the correct spelling at a discounted rate of 10%. This discount reflects our commitment to customer satisfaction while covering the costs associated with remaking the personalized item.

To initiate a replacement due to damage or spelling errors, customers must contact us within 5 business days of receiving the item at hello@aokspecialties.com and provide a picture of the issue. Our customer service team will promptly assist you in resolving the matter.

At AOK Specialties, we strive to deliver exceptional products and service to our valued customers. We appreciate your understanding of our no refunds policy for personalized items and remain dedicated to providing solutions to any issues that may arise.

If you have any questions or concerns regarding our refund policy or any other matter, please don’t hesitate to contact our customer service team, who will be happy to assist you.

Thank you for choosing AOK Specialties.

Sincerely,

Maria Taylor

Owner

AOK Specialties